What are your office hours?

Our regular office hours are Monday – Friday, 7 am – 5 pm. We are closed for major holidays.

What should I do in a medical emergency?

In a life-threatening medical emergency, call 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Balanced Mental Health of Arizona, and they will contact us.

What if I have an urgent mental health need after hours?

If you have an urgent after-hours psychiatric need, dial 9 8 8 for the Suicide & Crisis Lifeline.

What insurance and payment options do you accept?

At Balanced Mental Health of Arizona, we accept all major insurances, self pay, and Medicare. Please contact your insurance company, or call our office at (623) 349-1711 (opens phone app), to find out if we accept your plan.

If your insurance plan requires a copayment, coinsurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience, we accept cash and all major credit cards, including HSA / FSA.

If you have a question related to your bill or insurance, contact our billing specialists at (623) 349-1711 (opens phone app).

How do I request a prescription refill?

Prescriptions and refills for established patients are routinely issued during our regular office hours (see above). You can make your request in our patient portal (opens in a new window) or by calling our office at (623) 349-1711 (opens phone app).

Refills are generally not issued during the evenings, weekends, or holidays, as the providers may not have access to all your medical records during those times. Anticipate your refill needs to avoid an interruption in your medication therapy.